Having worked with numerous clinical groups over the years in both primary and acute settings, we know that clinicians are always managing risk. It is essential that they do so. And sometimes the easiest and most obvious way to manage risk is to “tell” someone what they need to do, and how they must do it.
That approach works in very hierarchical structures. It works where there is a culture of authoritative leadership. It works in emergency situations.
But what if you need to provide peer to peer support and want to do that in a more collegiate way? What if you want to enable others to make decisions and manage risk? What if you want your patients to take more responsibility for their health outcomes?
Clinicians who coach assess the risk and choose the style of conversation that will get the best result.